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Agenses looks back on 2013 - 24 december 2013

After being away for 10 years Agenses services were recreated. The goal in mind: improving productivity in the world of call centers.

We have re-introduced Agenses C: the free Erlang C calculator. An easy tool for call center managers to calculate the needed number of agents required for a given number of calls. A tool that has already been used by many companies.

In 2014 we will introduce new services and improve Agenses C and Agenses B. We will add more information about scheduling and other call center related topics.


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