Agenses offers data-driven training. This means that our system can automatically detect in which fields an employee needs more training. We do this based on your phone-systems data.
When our system detects that a user might need training, you as a call center manager will be notified. At a time at your convenience you can review the suggestions. You might want to listen back some phone-calls to determine if a specific training is needed.
When you have approved the courses the employee will be notified of (the first) course to be taken.
On-demand training reduces overhead in training skills that people already possess and gives the people who need it the extra attention they deserve.